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» Category: ACCOUNT SECURITY  (Go back)

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Account security - important information Article rated 2.2/5.0
Dear players! We remind you that server administration or GMs will never ask for your account access information ingame, on forums or anywhere else. If someone writes you ingame asking for your p...
IP protection [FAQ] Article rated 2.2/5.0
FAQ Q: When I try to log in to the game, I see the text "Смените привязку по IP и пароль, на сайте в разделе аккаунт!", "Ошибка системы" or "Change IP filter and change password", "System error" on...
Account access transfer Article rated 2.7/5.0
By giving access to your account to anyone, you take on responsibility for everything that may happen to it (scam, ban, e-mail or password change etc). If more than one person have full access to the...
Account hacked Article rated 4.2/5.0
If account was "shared" - more than 1 person had access to the account - administration retains the right to refuse account hack investigation. If anyone else had access to account, besides the owner...
Account/registration e-mail access lost Article rated 3.6/5.0
If you lost access to your account, you may always restore/change your password through the account's registration e-mail. Lost control over registration e-mail If for some reason you don't have acce...
Accounts/chars trade Article rated 2.2/5.0
Selling/purchasing game accounts/chars for real currencies is strongly forbidden and punished by permanent account bans for both seller and purchaser! Selling/purchasing game accounts/chars for adena ...
Account registration e-mail hacked Article rated 2.8/5.0
If the account's registration e-mail is hacked do not contact support until you restore the full access to your mailbox and secure it properly: 1. Change the e-mail password to a unique one, that ...
Secret word reset Article rated 2.6/5.0
If you forgot the secret word which is necessary to access your account control panel on website, you can recover it by submitting a ticket to support help desk.After we make sure that the account bel...