1. General Terms and Conditions
Customer Support service http://support.rpg-club.com/ it’s a tool of RPG-club “Russia” for providing free customer support on the project operations. Support staff are members of the Administration, unless indicated otherwise.
2. Functions of customer support service:
User accounts functioning
User accounts security
3. Customer support is provided on the basis of a submitted ticket. Tickets are processed in a queue upon receipt. The processing time may reach from several hours up to several days depending on the complexity of the problem and the overall workload of the support staff.
4. When contacting the customer support service users are forbidden to:
In case of violation of these rules, the ticket will be deleted, followed by permanent ban of game accounts.
5. Pre-paid premium account or considerable donation sums do not give a user any privileges. In case of account ban any paid services (premium account etc.) are not suspended nor compensated.
6. Complaints related to the in-game conflicts between players/groups of players are not processed by the Administration. The administration does not interfere with authentic gameplay.