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Account hacked/ingame valuables theft

Solution

Account hacked/ingame valuables theft

If account was shared - more than one person had access to the account - administration retains the right to refuse account hack investigation. 

If you are convinced that access to your account and the valuables on it was unauthorized, before contacting support with a claim about hacking/theft from your account, you should ensure and reinforce its protection:

  • change account password
  • change password of the registration e-mail address and make sure that you have full and exclusive access to it, as well as set access recovery options (security question, backup e-mail, etc.)
  • set up IP protection

When submitting a ticket about  account hack/ingame valuables theft lease specify the period of time in which the theft took place, as well as the list of items stolen from your account.

 
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Article details
Article ID: 20
Category: ACCOUNT SECURITY
Date added: 2010-12-17 15:27:41
Views: 10390
Rating (Votes): Article rated 4.2/5.0 (229)