Ingame chats moderation
Only common game chats (all, !shout, +trade and especially %hero) are subject to moderation.
Administration does not satisfy any claims about rules violation in private chat – you may always stop unwanted communication using /block [nick] command
Rules of communication in group specific chats (#party, @clan, $alliance) are established by the leader of party, clan or alliance respectively.
At the moment, the club's servers have an automatic chat moderation system that issues short-term chat bans for:
Automatic bans may be imposed with a delay.
You can find a complete list of prohibited actions when communicating in game chats in the article Violations and Sanctions